[AUS] FREE Standard Shipping Over $75 | FREE Express Shipping Over $150

Frequently Asked Questions

1. Soak your skin - Enjoy a nice warm shower, bath or steam for at least 5 minutes. Do not apply any soaps or lotions as the fabric relies on friction to remove dead skin.

2. Prepare the glove - Wet the glove and squeeze out excess water from the glove, leaving the glove slightly damp.

3. Start scrubbing - Move out of the water and exfoliate your skin vigorously using upward and downward strokes until you see dead skin cells roll away. For best results, apply pressure with the palm of your hands using long, firm strokes. Repeat for each desired area on your body. Redness is normal as you increase blood circulation in the area. Please note: skin peeling depends on skin type and visible peeling results are not guaranteed. Skin will be exfoliated regardless if visible peeling occurs.

Once you’re done, simply rinse off your skin and glove, wring the glove and let it hang dry. Ensure to stay away from sensitive areas, and avoid any open cuts, active acne, or inflammation.

If you have any questions about the use of your CheekyGlo products, please contact us on hello@cheekyglo.com with your questions. We are more than happy to help out and guide you through your self-care routine for the best results.

You may have seen some amazing skin peeling on our social media. These are all real results from our customers.

However, skin peeling depends on skin type and visible peeling results are not guaranteed as everyone's skin is different. Skin will be exfoliated regardless if visible peeling occurs. Some people may experience significantly more peeling than others and skin peels may roll off in different colours also.

There are several reasons why your glove might not be providing best results.

  • Ensure that your skin has been soaked in warm water for at least 5 minutes to loosen the dead skin and dirt.
  • Do not use any oils, soaps, lotions, and body wash before using the glove. This allows your skin to stay grippy so that when the glove moves along your skin, it can grab onto all the dirt and dead skin!
  • Move your body away from water, wet your glove, then firmly scrub your damp skin. Ensure there is no running water on your skin as you scrub. Make sure to squeeze out any excess water in the glove. The glove should be damp, not soaked, there should not be water running out of the glove when scrubbing.
  • Use long strokes to achieve more exfoliation. The more pressure you apply whilst scrubbing, the more effective your exfoliation. 
  • Expand your hands and use your palms to scrub, so you can get more surface area. Even though curling your fingers around your body parts look to be more effect, they are often not. It's all in the technique.
  • Skin peeling depends on skin type. Dry skin tends to peel more than oily skin.
  • Ensure to exfoliate no more than twice a week for best results! Your skin needs time to rest in between each deep exfoliation session. Don't over exfoliate!
  • If you already regularly use body exfoliant, your skin may not visibly peel.

We do not recommend you to use the CheekyGlo Body Glove on your face. We recommend using our CheekyGlo Silk Exfoliating Face Glove for your face instead!

We recommend replacing your glove every 8-12 weeks to ensure proper hygiene. Hand wash your glove with anti-bacterial soap to extend it's time of use.

If you share your glove with a partner, you may need to replace it sooner rather than later. 

You can! Just be sure to avoid areas of active eczema inflammation, weeping/oozing eczema. Just be sure to only exfoliate once a week using gentle pressure, to remove all the excess dead skin!

It's best to rehydrate your skin after your exfoliation to reduce the level of dryness seen in your skin. You can try our CheekGlo Juicy Peach Body Oil as an aftercare to your exfoliation routine.

The CheekyGlo Body Glove is hand made with the highest quality materials and fabric. With the CheekyGlo Glove, dirt and dead skin visibly rolls off the skin, making it an amazingly effective exfoliation tool. Unlike other exfoliation tools, the CheekyGlo Glove does not hurt or scratch the skin, and leaves it visibly cleaner and smoother.

It is a vegan, cruelty-free, and reusable alternative to traditional scrubs, meaning it is better for you, and the environment! 

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We will ship to PO Boxes via Auspost but recommend to use personal or business addresses. Other carrier options are available and we reserve the right to change carriers at any time.

RESERVED RIGHTS REGARDING SHIPPING

  • We can not grant a refund if your item is in transit.
  • We will not be responsible for delayed or lost packages due to incorrect/incomplete address input by customers. If you have an error in your delivery address, it will cause significant delays. These orders are non-refundable.
  • Once your order has been fulfilled, it's no longer possible to change the shipping address, please double check your address before placing your order.
  • For re-delivery of any returned orders due to incomplete, incorrect address or uncollected parcels, the customer is responsible for additional shipping charges to the corrected address.
  • CheekyGlo reserves the rights to amend and change their shipping policy at any time.

For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes CheekyGlo to import the goods on his/her behalf. Further, the consignee/buyer agrees CheekyGlo may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition to the purchase price of the goods, provided it is necessary.

The estimated timelines for processing, transit, and final delivery are dependent on location and carrier. Here are the updated shipping times as of 1st of May 2021.

 
ZoneStandard TrackedExpress
Domestic (Australia)3-5 Business Days1-3 Business Days
Zone 1 (New Zealand)10-20 Business Days5-8 Business Days
Zone 2 (Asia Pacific)21-28 Business Days4-9 Business Days
Zone 3 (USA/CA)21-28 Business Days7-12 Business Days
Zone 4 (UK/EU)25-30 Business Days7-12 Business Days
Zone 5 (Rest Of World)

25-30 Business Days

9-18 Business Days

Your final shipping cost is displayed at the point of checkout.

SHIPPING FEES

ZoneStandard TrackedExpress
Domestic (Australia)$5.95$10
Zone 1 (New Zealand)Calculated By
Carrier At Check Out
$40
Zone 2 (Asia Pacific)Calculated By
Carrier At Check Out
$40
Zone 3 (USA/CA)Calculated By
Carrier At Check Out
$40
Zone 4 (UK/EU)Calculated By
Carrier At Check Out
$40
Zone 5 (Rest Of World)Calculated By
Carrier At Check Out

$40

Shipping fees are non-refundable. If you refuse any shipments from cheekyglo.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

Please note: There are often unforeseen delays that may occur where you are. Covid-19 has put a large strain on global delivery services and most services still display Covid-19 delays. Please bear in mind that we can not account for natural disasters, emergencies, etc with our delivery times and please be patient and check your tracking number for updates.

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

CheekyGlo does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

99.95% of the times delivery goes smoothly, however there are always bad eggs that pop up. We will work with you to find a solution if there has been a slip up somewhere. Please get in touch with us at hello@cheekyglo.com with your order number and we will do our best to resolve the issue with you.

PRE-ORDER ITEMS
If your order includes any pre-order orders, we will ship your entire order once stock has arrived. You will find most estimated restock dates in the product title or description upon purchasing. Once stock has arrived, your order will be prioritised to ship out the next day as your chosen shipping speed.

OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 1-4 business days (excluding Saturdays, Sundays, and Holidays) to process. 

After your payment is authorized and verified, Standard orders can still take 2 business days, Expedited orders can still take up to 2 business days, and Rush orders can still take up to 2 business days to process. This is just an estimate and doesn't include weekends or holidays. We aim to pack and fulfill your orders as fast as possible!

If you made a mistake on your checkout process, please contact us ASAP to change your address.

If your order has yet to be fulfilled, we are able to change your address without issues, however, once fulfilled your address will be locked in with our shipping service and will be unchangeable if it is already on it's way.

Please double check your address before checking out to make sure that it is absolutely correct.

Any address that is wrong may result in lost orders or lengthy return to sender cycles. If you make an error in your address and we end up receiving a return to sender, we can ship it back to you provided you pay for new shipping costs.

I didn't receive my order confirmation or shipping notification

Please check your junk email before messaging us. Often email programs flag online businesses as spam or junk, you can whitelist our emails to avoid any missed notifications in the future. If you still can't find your confirmations, please feel free to email us at hello@cheekyglo.com with your order details such as 'FULL NAME' and 'EMAIL' used to order so we can check our system to find it for you.

Can I leave a tip?

Although not necessary, if you love what we do and what to continue to support us, you're more than welcome to! We are extremely grateful for our customers and do our best to provide you with the best customer support and products on the market to help you GLO! 

I have some special requests

If you have any special requests, you can leave us a note in your cart. We will do our best to make your happy and follow the instructions and give you an amazing experience, but we can't promise to do them all. Simply leave us a message in your cart and we will be sure to see it when packing.

CheekyGlo will only accept a return, exchange or refund if the products are returned in their original packaging and condition within 30days of purchase. No refund will be made for products that have been opened, used or are returned damaged.

All shipping costs for returns are the responsibility of the customer. 

Please email hello@cheekyglo.com with your order number to start the returns process.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 10 business days for your bank or credit card company to process and post the refund too.
We cannot provide exchanges or refunds to any used personal hygiene products for obvious sanitary and safety reasons.

Please inspect your order upon reception and contact us immediately at hello@cheekyglo.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 
To speed up the process, please include your order number in the email subject and send us a photo of your order so we can remedy the problem as soon as possible.

Unfortunately, we cannot accept returns on sale items, gift cards or used personal care items for obvious safety and hygiene reasons. 
We also do not accept change-of-mind returns if the product has been used.

Your payments are processed safely and securely through shopify pay.

We currently accept VISA, Mastercard, AMEX, Paypal globally. 

If you are checking out in Australian Dollars (AUD$), you may opt in to pay with Afterpay and Zippay.

If you have existing checkout preferences, you may process your order through accelerated checkout using Apple Pay, Google Pay and Shop Pay.

Please email us with your desired quantity and we will send you our most updated wholesaling prices.

Please bear in mind, we do not accept everyone to be a distributor for CheekyGlo, we look for partners to work with and promote our brand.

Please email hello@cheekyglo.com with subject line "WHOLESALE ENQUIRY - YOUR BUSINESS NAME"

Thank you for taking interest in our brand! We would love to chat with you and be a part of your publication.

Please email hello@cheekyglo.com with subject line "MEDIA ENQUIRY - YOUR PUBLICATION" and we will do our best to give you what you need.

Thank you for your interest in our brand. If you would like to interview our Founders on anything CheekyGlo. Please send through an email to hello@cheekyglo.com with the subject line "INTERVIEW - YOUR PLATFORM" and we will do our best to schedule a time with you.

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