Hi, how can we help?

Add what you want to your cart and hit checkout. You don't need an account, and your order confirmation email should land within a few minutes.

Every payment option shows up at checkout, Afterpay included. Afterpay splits your order into 4 payments, and we still ship it straight away.

If it hasn't shipped yet, email hello@cheekyglo.com with your order number and we'll do our best. Be quick though. Once an order is fulfilled we can't change anything on it, and that includes the address.

Just let us know. We'll turn the full amount into store credit, so you can grab something else whenever you're ready.

Yes. Checkout runs through Shopify's secure payment system and we never see your full card number.

Our warehouse in Sydney. We ship all over Australia, plus New Zealand, Asia Pacific, the US, Canada, the UK, Europe and most other countries.

We pack orders within 1 to 2 business days. After that, delivery usually takes:

• Australia: 2 to 6 business days, or 1 to 3 with Express
• New Zealand: 4 to 7 business days, or 2 to 5 with Express
• Asia Pacific: 4 to 7 business days, or 3 to 5 with Express
• USA and Canada: 5 to 9 business days, or 3 to 6 with Express
• UK and Europe: 4 to 7 business days, or 3 to 5 with Express
• Everywhere else: 10 to 30 business days, or 8 to 18 with Express

Weekends and public holidays don't count as business days.

Within Australia, Standard is $6.95 and Express is $11.95. For international orders, Standard is worked out at checkout based on where you live, and Express is a flat $40 AUD.

We do, once your order hits these amounts:

• Australia: free Standard over $80, free Express over $180
• New Zealand: free over $160 AUD
• USA and Canada: free over $200 AUD

That depends on your country. Duties and import taxes aren't part of your order total and we don't control them. If you owe anything, your local customs office will contact you about it.

Yes, through Australia Post. A home or work address is usually smoother if you've got one.

Email us straight away. If your order hasn't shipped, we'll update it. Once it's on the way we can't change the address, and if the parcel bounces back to us you'll need to cover the cost of sending it again. Worth a quick double check at checkout!

You can return unopened products in their original packaging within 30 days of buying them. Email hello@cheekyglo.com with your order number to get started, and hang on to the parcel until we've sent you instructions.

Not for change of mind, sorry. Our products go on your skin, so once something's been opened we can't resell it. Faulty, damaged or gave you a reaction? That's different, and we'll help. Check the Order issues and Skin & sensitivity topics.

Yes, for first-time customers. If you use your product daily (or as directed) for 30 days and it doesn't work for you, you can ask for a refund within 30 days of your order arriving.

We'll need video of you using it across those 30 days, plus proof of purchase. Send it all to hello@cheekyglo.com and we'll get back to you within 3 to 5 business days.

Sale and promo-priced items can't be returned unless they're faulty. Gift cards can't be returned either.

You do, unless we got your order wrong. Send it with a tracked service if you can, because we can't take responsibility for returns that go missing on the way back.

Once we approve your return, the money goes back to your original payment method, or you'll get store credit, depending on the claim. Your bank might take a few extra days to show it.

Sorry about that! Email hello@cheekyglo.com within 30 days of it arriving, with your order number and a photo or video of the problem, and we'll make it right.

If an item was out of stock, we'll have shipped the rest and refunded that item to your original payment method. If that's not what happened, email hello@cheekyglo.com with your order number and a photo of what turned up.

Check with neighbours, your building's mailroom and anywhere a courier might tuck a parcel. Still nothing? Email hello@cheekyglo.com within 10 days and we'll help you lodge a claim with the carrier. If you added Shipping Protection at checkout, you're covered.

It's an optional $2.95 add-on at checkout. If your parcel gets lost, stolen or damaged on the way, email us and we'll send a replacement once your claim is cleared. Without it, we can't replace parcels the carrier has marked as delivered.

Pick how often you want your favourites and we'll keep sending them, for less than you'd pay buying one-off. You're charged each time an order goes out.

Subscriptions run for at least 3 deliveries (24 weeks), and you can cancel any time after that. Because you're getting the discounted price, we can't refund a subscription that's cancelled before then.

Use the links in your order emails to manage it. Stuck? Email hello@cheekyglo.com and we'll sort it for you.

Pink and Black suit most skin. If yours is reactive, or you have eczema or psoriasis, go for White (Sensitive). It has a gentler weave. Still not sure? Start with White.

1. Soak in a warm shower or bath for at least 5 minutes.
2. Skip soap, oil and lotion beforehand. They stop the glove from gripping.
3. Wring the glove out so it's damp, not dripping.
4. Scrub with firm strokes and watch the dead skin roll off.
5. Rinse, then moisturise. Our Juicy Peach Body Oil is made for this bit.

Probably! If you already exfoliate a lot, there just isn't much build-up to come off, and your skin will still feel smoother.

Seeing nothing at all? It's usually because you didn't soak long enough, used soap first, had the glove too wet, or weren't pressing hard enough.

Twice a week, max. Your skin needs a break in between. If it's on the sensitive side, start with once a week.

Rinse it well after every use and hang it up to dry properly. Leaving it scrunched up in the shower is how gloves get gross. Swap to a fresh one every 8 to 12 weeks.

Yes, with the White (Sensitive) glove. Start with once a week and see how your skin feels before you do it more often.

Give it a miss on freshly shaved or waxed skin, sunburn, cuts or broken skin, and during an eczema flare-up.

It can smooth those bumps over time, but it won't make KP disappear. Stay consistent, don't overdo it, and moisturise afterwards. Most people need a few weeks to see a difference.

Stop using the product and email hello@cheekyglo.com within 30 days of receiving it, with photos and your order number. We look at every case individually.

Of course. Dead skin doesn't care who you are. The Cheekybro Set is a good place to start.

We do. Email hello@cheekyglo.com with a bit about your business and we'll send over our wholesale range and pricing.

Email hello@cheekyglo.com. If it's about an order, pop your order number in so we can help faster.